Effective Date: [Insert Effective Date]
At Minyka Artificial Jewellery, customer satisfaction is important to us. We strive to deliver high-quality artificial jewellery that meets our quality standards. This Refund, Return & Exchange Policy explains the conditions under which returns, refunds, and exchanges are accepted.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Policy.
1. Applicability
This Policy applies to all purchases made through the official website of Minyka Artificial Jewellery within India.
This Policy should be read together with our Terms & Conditions, Shipping Policy, Cancellation Policy, Privacy Policy, and other policies available on our website.
2. Return Eligibility
Customers may request a return within 2 (Two) calendar days from the date of successful delivery of the product.
Return requests submitted after the expiry of the return period shall not be accepted.
The return request must be raised by contacting us through:
Email: care@minyka.com
Phone: +91 7827800726
Customers must provide:
- Order Number
- Registered Mobile Number
- Product Name
- Reason for Return
- Clear photographs or videos (if applicable)
3. Conditions for Return
Products must satisfy all of the following conditions to qualify for return:
- Product must be unused.
- Product must be unworn.
- Product must not be damaged.
- Product must be in its original condition.
- Original packaging must be intact.
- Original tags, labels, invoices, and accessories must be included.
- Product must not show signs of usage, perfume, cosmetics, sweat, moisture, or alteration.
Failure to meet these conditions may result in rejection of the return request.
4. Non-Returnable Products
For hygiene, safety, and business reasons, the following products are not eligible for return, refund, or exchange:
- Earrings
- Customized or personalized products (if introduced in future)
- Products damaged after delivery
- Products showing signs of use
- Products without original packaging
- Products missing tags or accessories
- Gift Cards (if introduced)
- Clearance Sale Products
- Final Sale Products
- Promotional or Non-Returnable Items specifically marked on the website
5. Return Approval
Submitting a return request does not automatically guarantee approval.
Minyka reserves the sole right to:
- Accept the return request.
- Reject the return request.
- Request additional photographs.
- Request additional information.
- Conduct product inspection before approving any refund or exchange.
Our decision after inspection shall be final, subject to applicable consumer laws.
6. Return Process
Step 1
Contact our Customer Support within 2 calendar days of delivery.
Step 2
Provide all requested information including photographs if required.
Step 3
Our team will review your request.
Step 4
If approved, return instructions will be shared.
Step 5
The returned product will undergo quality inspection.
Step 6
If inspection is successful, refund or exchange (where applicable) shall be processed.
7. Damaged, Defective or Incorrect Products
If you receive:
- Wrong Product
- Damaged Product
- Manufacturing Defect
- Missing Item
Please notify us within 48 hours of delivery.
Customers must provide:
- Order Number
- Product photographs
- Packaging photographs
- Parcel label photographs
- Unboxing video (recommended)
Failure to report within the specified period may result in rejection of the claim.
8. Unboxing Video Requirement
To facilitate faster resolution of claims relating to damaged, defective, missing, or incorrect products, customers are strongly advised to record a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the contents are fully visible.
While the absence of an unboxing video does not automatically invalidate every claim, Minyka reserves the right to request additional evidence and may decline claims where sufficient proof cannot be established.
9. Refund Eligibility
Refunds may be approved only in the following circumstances:
- Wrong Product Delivered
- Defective Product
- Product Damaged During Transit
- Product Lost Before Delivery
- Order Cancelled by Minyka
- Duplicate Payment
- Payment Successfully Debited but Order Failed
Refunds shall not be granted merely because:
- Customer changed their mind.
- Customer no longer likes the product.
- Customer ordered the wrong product.
- Product colour appears different due to screen settings.
- Delivery took longer than expected due to courier delays beyond our reasonable control.
- Artificial jewellery naturally changes appearance due to improper use or storage.
10. Refund Method
Approved refunds shall be processed using the original payment method wherever possible.
Refunds for prepaid orders shall be initiated to the original source of payment.
For Cash on Delivery (COD) orders, customers may be requested to provide valid bank account details for processing approved refunds.
Refund timelines may vary depending on banks and payment gateway processing.
11. Shipping Charges
The standard shipping charge of ₹99 is generally non-refundable.
Shipping charges shall only be refunded if:
- Wrong product was delivered by Minyka.
- Product was defective upon delivery.
- Return is approved due to an error solely attributable to Minyka.
12. Return Shipping
Where the return is approved due to our error, Minyka may arrange return pickup or provide instructions for return shipment.
If the return is approved for reasons other than our error, the customer may be responsible for return shipping charges unless otherwise agreed in writing.
Customers must package returned products securely to prevent damage during transit.
13. Exchange Policy
Eligible products may be exchanged only after successful inspection and subject to stock availability.
If the requested replacement product is unavailable, Minyka may:
- Offer another available product.
- Offer store credit (if introduced in future).
- Process an eligible refund.
Exchange requests are subject to this Policy and applicable law.
14. Artificial Jewellery Disclaimer
Artificial jewellery requires proper care.
Natural wear including:
- Colour fading
- Tarnishing
- Plating wear
- Stone loosening
- Minor finish changes
may occur depending upon:
- Usage
- Moisture
- Sweat
- Cosmetics
- Perfumes
- Storage conditions
- Environmental exposure
Such natural changes do not constitute manufacturing defects and shall not qualify for refund or replacement.
15. Quality Inspection
Every returned product shall undergo quality inspection.
Inspection may include verification of:
- Product condition
- Usage
- Packaging
- Tags
- Accessories
- Authenticity
- Damage
If inspection reveals that the product does not satisfy the conditions of this Policy, the return or refund request may be declined.
16. Fraud Prevention
Minyka reserves the right to reject return or refund requests in cases involving suspected fraud, including but not limited to:
- Repeated false claims.
- Returned products that differ from those originally shipped.
- Tampered products.
- Altered packaging.
- Misrepresentation of facts.
- Abuse of return facilities.
Where appropriate, fraudulent activities may be reported to relevant authorities.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Minyka’s total liability relating to any approved refund or return shall not exceed the purchase price actually paid by the customer for the relevant product.
Nothing in this Policy excludes any rights that cannot be excluded under applicable Indian law.
18. Changes to this Policy
Minyka reserves the right to modify, amend, or update this Refund, Return & Exchange Policy at any time.
The revised Policy shall become effective immediately upon publication on the website unless otherwise stated.
Continued use of the website following such publication constitutes acceptance of the updated Policy.
19. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Minyka Artificial Jewellery
Email: care@minyka.com
Phone: +91 7827800726
Address:
1st Floor, Kamaksha Complex,
Cinema Chowk,
Bhojpur,
Sundernagar,
Mandi,
Himachal Pradesh – 175002,
India
We will make reasonable efforts to resolve your concerns promptly and in accordance with applicable Indian.